"The new ratings and reviews process provides us with feedback on each level of the delivery experience - time, accuracy and taste - so that we are able to maintain our high quality standards for new and existing customers." "At Chopt we're focused on providing our diners with great local ingredients and a top of the line experience whether they order in one of our many locations or online," said Tom Kelleher, SVP of Operations for Chopt Salad Company. Improved accuracy and timeliness of reviews.Detail on actionable opportunities to improve service and grow diner loyalty.Insights into what Grubhub users love about their restaurant.Increased trust due to improved accuracy and timeliness of reviews.An easier, faster way to provide timely reviews of local restaurants.More useful information to make educated ordering decisions, including insights into:. The data from these responses is then aggregated into an overall star rating as well as a score for each facet of the ordering experience.Ĭultivated through extensive market research and usability testing with both new and existing diners, the new system provides significant benefits for diners and restaurant owners, and is tailor-made for the online food ordering experience. In either case, the diner is asked a short series of questions about their experience. These data points are provided by diners shortly after they receive and consume their meal, via a short text survey, or a survey that appears when the diner logs back onto the Grubhub site. Each day, Grubhub collects, on average, 70,000 data points from its customers. The new system is powered by a true collaboration with diners.
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